Terms of Service

These Terms constitute a legally binding agreement between you and RemCurl Ltd ("RemCurl", "we", "us", "our"), a company incorporated in the United Kingdom. They govern your access to and use of our website, products, and services (collectively the "Services").

By creating an account, placing a pre-order, or otherwise using the Services, you confirm that you have read, understood, and agreed to this Agreement. Where we refer to "you" or "your" we mean any individual or entity accessing or using the Services.

You must be at least 18 years of age to create an account or place an order. If you are under 18, you may only use our Services with the involvement of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using our Services you represent and warrant that: (a) you meet the age requirement above; (b) any information you provide is accurate, current, and complete; and (c) your use of the Services does not violate any applicable law or regulation in your country of residence.

We reserve the right to refuse service and close accounts that do not meet these requirements or that we believe, in our reasonable judgement, violate these Terms.

RemCurl currently operates on a pre-order basis. The initial production run is limited to 500 units. By placing a pre-order, you are reserving a unit from this production run and authorising a charge to your selected payment method at the time of order.

Product images, specifications, and descriptions are provided in good faith and are as accurate as reasonably possible at the time of publication. We reserve the right to make minor changes to specifications before production finalises, provided they do not materially reduce the product's functionality or value.

All prices displayed are in GBP (£) unless otherwise stated and are inclusive of applicable VAT where required by law. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed and confirmed.

Shipping costs, methods, and estimated delivery timelines are displayed at checkout and confirmed in your order confirmation email. Delivery time estimates begin from the date of dispatch, not the date of order placement.

Risk of loss and title for products passes to you upon delivery to the carrier. We are not responsible for delays or losses caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

For international orders, you are solely responsible for any import duties, taxes, customs fees, or local surcharges levied by your country's authorities. These are not included in the price displayed at checkout.

If your order has not arrived within the estimated window, please contact us at support@remcurl.com before raising a dispute with your payment provider, as we may be able to resolve the issue more quickly directly.

Our full returns and refunds process is governed by our Refund Policy, which forms part of this Agreement. Key terms are summarised below:

• Returns are accepted within 30 days of delivery, in addition to and separate from the 14-day cooling-off right described above.
• Products must be in their original, unused condition and original packaging, unless the return is for a manufacturing defect.
• Styling heads that have been used are non-returnable unless defective.
• Refunds for returned items are processed within 5–7 business days of us receiving the returned item and confirming its condition.
• Refunds are issued to the original payment method. We are unable to issue refunds to a different card or account.
• Pre-orders may be cancelled at any time before dispatch for a full refund — see Section 3.

To initiate a return, use our returns portal or contact support@remcurl.com.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not share your password or allow any other person to access your account.

We offer optional multi-factor authentication (MFA) and strongly recommend you enable it via your account security settings. We will never ask for your password by email, phone, or in-app message.

If you believe your account has been accessed without authorisation, you must contact us immediately at support@remcurl.com. We reserve the right to suspend accounts that show signs of compromise or fraudulent activity pending investigation.

We reserve the right to terminate or suspend accounts that violate these Terms, submit fraudulent return claims, engage in abuse of our referral or promotional systems, or otherwise misuse our Services.

RemCurl operates an invitation-only reviewer programme that allows selected participants to access products for testing and feedback purposes.

• Participation is by invitation only and at our sole discretion.
• Reviewers must provide honest, unbiased feedback and, in accordance with the UK Advertising Standards Authority's guidelines and equivalent regulations, must clearly disclose their relationship with RemCurl (including any free product received) in any public review or social media post.
• Products provided for review remain the property of RemCurl unless explicitly transferred in writing.
• RemCurl may remove reviewer access at any time without prior notice.
• Reviewers must not share confidential product information, unreleased specifications, or pre-production content without our prior written consent.
• Referral links generated through the programme are subject to our referral programme terms. Manipulation of referral tracking or click data is prohibited and may result in programme exclusion and forfeiture of any earned commission.

All content on this website — including text, images, product designs, logos, brand marks, software, and compiled code — is the property of RemCurl or its licensors and is protected by applicable copyright, trademark, design rights, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our prior written consent.

Permitted use: Personal, non-commercial sharing of our product imagery on social media for the purpose of reviewing or recommending RemCurl products is permitted, provided clear attribution is given and the imagery is not altered in a misleading way.

Any feedback, suggestions, or ideas you submit to us may be used by RemCurl without compensation or attribution to you, unless we agree otherwise in writing.

You agree not to use our Services to:

• Engage in any activity that is unlawful, fraudulent, or harmful
• Submit false, misleading, or fraudulent return or warranty claims
• Attempt to gain unauthorised access to our systems, servers, or another user's account
• Transmit viruses, malware, ransomware, or other malicious or disruptive code
• Conduct automated scraping, crawling, or systematic data extraction without our written permission
• Use our Services in a way that could damage, disable, overburden, or impair our infrastructure
• Harass, threaten, abuse, or harm our staff, other customers, or reviewers
• Circumvent, exploit, or abuse our referral, coupon, or discount systems
• Impersonate RemCurl, our staff, or any other person or entity
• Facilitate any of the above by a third party

Violation of these provisions may result in immediate account termination, civil action, and/or referral to law enforcement where appropriate.

RemCurl acts as a data controller in respect of personal data we collect about you in connection with your use of the Services, within the meaning of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR 2016/679) where applicable.

How we collect, use, store, and protect your personal data — and how you may exercise your data subject rights (including rights of access, rectification, erasure, and portability) — is described in our Privacy Policy. By accepting these Terms you confirm that you have read and understood the Privacy Policy.

Payment processors as independent controllers: Stripe and PayPal act as independent data controllers for the payment data they collect during checkout. We do not control how they process this data; their respective privacy policies govern their processing activities.

Cookies: Our use of cookies is governed by our Cookie Policy. Non-essential cookies are only set with your explicit consent.

For data protection enquiries, contact our Privacy Team at privacy@remcurl.com.

Not covered: This warranty does not extend to damage caused by: misuse or abuse; accidents; unauthorised repair or modification; normal wear and tear (including bristle degradation on styling heads from regular use); use outside the product's specified operating conditions; or use of non-approved accessories.

To make a warranty claim, contact support@remcurl.com with your order number, a description of the defect, and supporting photographs. We will assess the claim and, at our option, repair, replace, or refund the defective product.

Website and Services: The website and all digital Services are provided on an "as-is" and "as-available" basis. We make no representation that the website will be available at all times, error-free, or free from viruses or other harmful components.

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015 (UK), the Sale of Goods Act, or equivalent legislation in your jurisdiction. Nothing in this section limits those statutory rights.

RemCurl will not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control ("Force Majeure Event"), including without limitation:

• Natural disasters, fire, flood, or severe weather
• Epidemic or pandemic and resulting government restrictions
• Acts of war, terrorism, civil unrest, or government action
• Manufacturing supply chain failures, component shortages, or factory shutdowns
• Carrier strikes, port closures, or transport network disruptions
• Cyberattacks, data centre failures, or telecommunications outages beyond our control

In the event of a Force Majeure Event, we will: (a) notify you as soon as reasonably practicable; (b) use reasonable endeavours to mitigate the impact; and (c) if the delay exceeds 90 days, offer you the option to cancel your order and receive a full refund.

These Terms and any non-contractual obligations arising from or in connection with them are governed by and construed in accordance with the laws of England and Wales.

Subject to Section 16 (Dispute Resolution) and the paragraphs below, any dispute or claim arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time to reflect changes in law, regulation, our business practices, or our Services. We will notify you of material changes by email to the address registered to your account and by updating the "Last updated" date at the top of this page, with at least 30 days' notice before the change takes effect (or shorter notice if required by applicable law or regulatory obligation).

Continued use of our Services after the stated effective date of the change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services and, if applicable, cancel any outstanding orders before the revised Terms take effect.

For non-material changes (e.g., corrections of typographic errors, clarifications that do not alter your rights or obligations), we will update this page without prior notice.

We are committed to ensuring that our website is accessible to all users, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you encounter any accessibility barriers on our website — or if you require these Terms or any other document in an alternative format — please contact us at support@remcurl.com and we will do our best to assist you promptly.